Support Unlocked Daily Support, Matched to You
We match you with support workers who share your interests, so everyday support feels like working with someone who gets you.
What is Daily Living Support?
Most providers send you whoever's available. We send you someone who fits. Support Unlocked covers personal care, household help, transport, community access, and overnight support, but the difference is who shows up.
We match support workers based on shared interests and personality, not just availability. You get someone who understands your world, keeps your routines running, and helps you build skills at your pace. Available through NDIS, self-managed, or fee-for-service.
Who is this for?
- People who want a support worker who shares their interests
- People who've had poor matches with other providers
- People building towards more independence at home
- People who want consistent support workers, not rotating strangers
- People who need help getting out into their community
What We Do
Six areas of daily support, all delivered by people matched to who you are.
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Personal Care Assistance
Showering, dressing, grooming, and daily routines with a support worker you're comfortable with. Same person, same approach, every time.
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Household Tasks
Cleaning, laundry, meal prep, and keeping your place the way you like it. We help you do it, or teach you how, depending on what you want.
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Transport to Appointments
Getting to appointments, social catch-ups, and the places that matter to you. Not just a lift, but company for the trip.
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Community Access & Social Activities
Getting out and doing things you're into, with someone who's into them too. Events, clubs, hangouts, whatever your version of community looks like.
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Skill Development
Cooking, budgeting, public transport, technology. Learn at your own pace with someone patient enough to let you figure it out, and skilled enough to help when you need it.
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Overnight Support
Evening and overnight support from someone you already know and trust. No random fill-ins at midnight.
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In Practice
- Morning
"8 o'clock, pill organiser already open. Coffee's on, meds sorted. The morning has its own rhythm now and it's a good one."
- Midday
"Darks and lights sorted, load's on, and the folding is getting quicker every week. Nice to have it all done before lunch and the couch free for the afternoon."
- Afternoon
"Appointment's at 2:30 and your questions are on your phone. We'll get there with time to spare. I can wait outside or come in with you, whatever works best today."
- Evening
"Dinner's on, chopping board already out. Meds at 8, shower at 8:30, bed by 9:30. The evening has its own rhythm now. Same gentle sequence every night."
- Night
"Spare room, door ajar, phone on the nightstand. Another full night's sleep. There if needed, out of the way if not. That peace of mind is what makes the difference."
What to Know Before Getting Started
Everything you need to feel confident about getting daily living support.
At a Glance
- Personal care and daily living assistance
- Community access and social participation
- Flexible scheduling on your terms
- Available across Melbourne
What to Expect
- Support matched to your needs and personality
- Consistent support workers you know
- Respectful, dignified assistance
- Your preferences drive how we support you
Your First Two Weeks
- Day 1-2
Initial consultation to understand your needs
- Day 3-7
Match you with the right support worker
- Week 2
Begin regular support sessions
How to Start
Get in Touch
Call us or fill out our contact form
Free Chat
We'll discuss your support needs
Get Started
Begin support within 3 business days
Why Choose Support Unlocked?
Matched by Interest, Not Just Availability
We pair you with support workers who share your interests and get your personality
Same Faces, Not Strangers
Consistent support workers who know your routines. No revolving door
Six Divisions, One Provider
If your needs change, we adapt. Daily support, therapy, employment, respite, all under one roof
Your Schedule, Not Ours
Morning, evening, weekends, overnights. We work around your life
Works With Any Funding
NDIS plan-managed, self-managed, privately funded, or fee-for-service
Ready to Get Matched?
Tell us what you need and what you're into. We'll find the right support worker for you.
Cost, Eligibility & Getting Started
The practical questions people ask before they call us.
What It Costs
Daily and community support is priced against the NDIS Pricing Arrangements and Price Limits, the price guide NDIS providers work to. The amount depends on the type of support and whether it falls on a weekday, evening, or weekend. If you don't have a plan, or your plan doesn't cover this category, support is available fee-for-service. Cost is always confirmed in writing before anything starts.
Am I Eligible?
Support Unlocked works with Core Supports, specifically Assistance with Daily Life and Assistance with Social & Community Participation. If your plan includes either category, you can use it here. Not sure what your plan covers? A support coordinator can check for you. No plan or no funding in this category? Fee-for-service is available.
Where We Work
We're based in Thomastown and support participants across Greater Melbourne, including the northern, western, and eastern suburbs. Some support is offered online or remotely where the activity suits it, and we extend some supports into regional Victoria.
How To Start
- Get in touch through a call or the contact form.
- Have a quick chat with us about your goals and what your plan covers.
- Get matched with a support worker and book your first session.
Get Started with Support Unlocked
Tell us about yourself and what you need. We'll match you with someone who fits, and you can start within days.